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Frequently Asked Questions Getting Started with Paytrust How Paytrust Works Paytrust Capabilities E-Bills™ Privacy and Security Client Services |
Paytrust Capabilities What is an automatic payment? What is a recurring payment? What is the "manual" payment rule? Can I pay my bills from multiple bank accounts? How long does Paytrust store my records? Can I pay my bills from my savings account? What is an automatic payment? An automatic payment is a payment that you set up to go out every month on a certain date without requiring your approval each time. You can pay the full bill, pay the minimum due, or pay a fixed amount that you are comfortable paying each month. For example, you could tell Paytrust to pay your credit card bill automatically in three different ways:
 What is a recurring payment? A recurring payment is a payment that you issue regularly for a fixed amount, without receiving a bill. For example, your mortgage company may have provided you with a coupon book instead of billing you monthly. You can tell Paytrust to issue this payment to your mortgage company each month. An email notice will be generated each time a recurring bill is about to be paid. What is the "manual" payment rule? This rule means that you do not wish to set up an automatic or recurring payment. Instead, every time a bill arrives in the Paytrust Bill Center, you would like to be notified via email, so that you can visit the Bill Center and review the bill before issuing a payment. Can I pay my bills from multiple bank accounts? Yes, you can pay your bills from multiple bank accounts. How long does Paytrust store my records? Bill summary and transactional information is available for 24 months online. Bill images are maintained online for 24 months from the date the bill is posted online. After 24 months, your bill images are archived offline for another 12 months at which point they will be deleted from the system. Can I pay my bills from my savings account? Currently, United States banking regulations limit the number of transactions that can be made from a savings account. Paytrust works with any transaction account that provides check-writing privileges. Paytrust requires receipt of a voided check that has been pre-printed with your name and has an ABA routing number in order to set up that account for payment privileges. |
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