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Frequently Asked Questions

Getting Started with Paytrust

How Paytrust Works

Paytrust Capabilities

E-Bills™

Privacy and Security

Client Services


Privacy and Security

What is Paytrust's Privacy Policy?
Are Internet transactions safe?
How secure is Paytrust?
Who can access my Bill Center and other information?
Does Paytrust have access to my checking account?


What is Paytrust's Privacy Policy?
We place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our Web site. For a description of the privacy practices of the Paytrust service, please click here.

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Are Internet transactions safe?
The Paytrust Bill Center is password-protected. All information sent to and from the Paytrust Bill Center is encrypted and sent through a secure Internet connection. Paytrust also requires 128-bit SSL encryption.

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How secure is Paytrust?
The Paytrust service is designed to safeguards the privacy and security of your financial information. Privacy and security are the cornerstones of Paytrust's services. Full details of the Paytrust Privacy Policy are prominently posted on the Web site. Paytrust uses industry recognized security safegaurds including SSL encryption and firewall technology.

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Who can access my Bill Center and other information?
You are the only person who can authorize payments to be issued by Paytrust against your account. Paytrust Client Services Representatives access your account information on a need-to-know basis, and only with your approval.

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Does Paytrust have access to my checking account?
Paytrust only has access to your checking account in order to direct payments authorized by you through the secure Paytrust Bill Center (including automatic debit of your monthly Paytrust service fee). Paytrust will not access your checking account without your authorization.

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